Shipping policy
At Koorui, we strive to provide fast, reliable, and transparent shipping to our customers across the United States. Please review the following shipping details carefully before placing your order.
1. Order Processing Time
|
Processing Stage |
Details |
|
Order Processing |
1-2 business days after order placement |
|
Cutoff Time |
Orders placed before 3 PM CST processed same day; after 3 PM processed next business day |
|
Business Days |
Monday to Friday (excluding UK public holidays) |
|
Order Confirmation |
You will receive an email confirmation immediately after purchase |
Note: Processing time is the period required to prepare your order for shipment and does not include transit time.
2. Domestic Shipping Options (UK)
We offer multiple shipping methods to suit your needs. Shipping times are estimates and may vary due to carrier delays or unforeseen circumstances.
|
Shipping Method |
Estimated Delivery Time (business days) |
Shipping Cost |
Availability |
|
Standard Shipping |
3-7 days |
Free for orders over £60; otherwise calculated at checkout |
Nationwide |
3. International Shipping
· Currently, we ship to select countries outside the USA.
· International shipping costs and delivery times vary by destination and will be calculated at checkout.
· Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
· Please check local regulations before ordering.
4. Shipping Carriers
We partner with trusted carriers to ensure timely delivery:
· DPD
· UPS
· FedEx
· USPS
· DHL (for international shipments)
You will receive a tracking number via email once your order ships.
5. Shipping Costs
· Shipping fees are calculated based on the shipping method selected, order weight, and destination.
· Free Standard Shipping is available on all UK orders over £50.
· Any applicable taxes or customs fees for international shipments are the responsibility of the customer.
6. Order Tracking
· After your order ships, you will receive an email with a tracking number and a link to track your package.
· Please allow 24 hours for tracking information to update on carrier websites.
7. Shipping Restrictions & Delays
· We currently do not ship to P.O. Boxes or APO/FPO addresses.
· Shipping to remote or rural areas may take longer than the estimated delivery times.
· Delivery times may be affected by holidays, weather conditions, or carrier disruptions.
· If your package is lost or damaged during transit, please contact our customer support within 7 days of the estimated delivery date.
8. Contact Us
For any shipping questions or concerns, please contact Koorui Customer Support:
Email: support@koorui.net / support@koorui.com
Phone: 0800 246 1688
Hours: Monday–Friday, 9 AM – 6 PM CST